FAQs

See our most frequently asked questions below

Where's my order?
Your order should arrive within the time frame of your chosen delivery method. You should also receive a tracking link when your goods have been dispatched. If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at customerservices@smudgestationery.com.
Can I amend my order after it's been placed?
As soon as you place your order, we work on the dispatch process as quickly as possible. If you decide you want to amend your order please email us at orders@smudgestationery.com and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it, so if you no longer want your item or would like to exchange for something different, please refer to the returns & exchanges section on our website.
What do I do if my item is faulty?
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty and Smudge Stationery has the right to refuse a refund on these grounds. If your item is faulty, please do not dispose or amend your item(s). Please contact Customer Services on customerservices@smudgestationery.com within 14 days of receipt along with your name, order number, and any images you can provide of the faulty item(s).
What do I do if I've received the wrong item?
If you’ve received the wrong item in your order and you would like to return it or replace the item please contact us at orders@smudgestationery.com where a member of our customer service team will help you further.
Can you tell me more information about your products?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us at customerservices@smudgestationery.com.

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