Data Protection – We’ve got your back!
Privacy Policy
Our customers are our top priority and ensuring that your privacy is protected is paramount in ensuring trust and integrity with our products and services purchased. We want to inform you of all your rights relating to your information. This privacy policy sets out how Smudge Stationery Ltd uses and protects any information that you give us when you use this website. Please note that Smudge Stationery Ltd may change this policy from time to time by updating this page.
Personal Information We Collect:
Within our privacy policy, when we talk about “Personal Information” we are talking both about Device Information and Order Information.
Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, date of birth, gender, contact information, wish list, billing address, shipping address, payment information (including credit card numbers, when you contact us and when you respond to promotions . We refer to this information as “Order Information”
Device Information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
What we do with the information we gather
That might seem like a lot but the reason behind our data collection is to ensure that we give you the best service we possibly can. This information allows us to get your order out to you, let you know when it is coming and prevent fraud.
We also use the above data to give you what you want, let you see our fab new products and if there are any hot promotions on at the moment. We only want to provide the best user experience for our customers.
We may occasionally send out emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can stop these at any time by:
• Contacting us directly by calling our Customer Service team by email customerservices@smudgestationery.com
• By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email
Please allow up to 3 days for this to take effect
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
One of the tools we use to keep you as up to date as possible with the low down at Smudge Stationery is targeted adverts.
You will see these ads across other websites and apps outside of the Smudge Stationery realm. They will include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via web beacons, pixels, tags, cookies or by services that are offered by websites and social media networks.
Sharing your personal information:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store–you can read more about how Woocommerce uses your Personal Information here: https://docs.woocommerce.com/document/marketplace-privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising:
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
Paypal – https://www.paypal.com/en/webapps/mpp/ua/privacy-full
Amazon Payments – https://pay.amazon.com/uk/help/201751600
World Pay – https://www.worldpay.com/uk/worldpay-privacy-notice
Mail Chimp – https://mailchimp.com/legal/privacy/
Google Analytics – https://policies.google.com/privacy
Bing Analytics – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Facebook – https://www.facebook.com/full_data_use_policy
Youtube – https://support.google.com/youtube/answer/7671399?hl=en
Instagram – https://help.instagram.com/155833707900388
Pinterest – https://help.instagram.com/155833707900388
Twitter – https://twitter.com/en/privacy
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Social Media
We recognise that social media offers a platform for our company to perform marketing, stay connected with customers and build our profile online.
If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our SM accounts, commenting or tagging us in photos or post and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.
If you tag us in a photograph that we rate, you may be lucky enough for us to share it across our SM accounts – organic or paid. By interacting with us, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will stop.
Security
We are committed to ensuring that your information is secure. We take reasonable precautions and follow industry best practices to make sure it is not appropriately lost, misused, accessed, disclosed, altered or destroyed.
To prevent unauthorised access or disclosure, we have put in place procedures to safeguard and secure the information we collect online. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic stores is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
We hold all your information until you no longer hold an account with us or until you specify that you no longer want us to hear from us.
Cookies
Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.
The four main types of cookies we use are:
• Site functionality Cookie
• Website Analytic Cookie
• Personalisation Cookie
• Segmentation and Targeting Cookie.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We do not knowingly collect the data of anyone under the age of consent on our website.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to:
• access, correct, amend or delete any personal information we have about you,
• register a complaint
• simply want more information
Please contact us at orders@smudgestationery.com
Updated: 15/7/2019